Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, password)
• Payment information (processed securely by Paddle)
• Audio files you upload for visualization
• Usage data and preferences
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience

3. Data Storage and Security

We implement industry-standard security measures to protect your data. Your audio files are stored securely on Cloudflare R2 and are encrypted in transit and at rest. We retain your data only for as long as necessary to provide our services.

4. Third-Party Services

We use the following third-party services:

• Paddle for payment processing
• Cloudflare for content delivery and storage
• Vercel for hosting
• Analytics services to understand usage patterns

5. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our service is used. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

7. Data Retention

We retain your account data for as long as your account is active. Audio files are automatically deleted 30 days after video generation. You can request earlier deletion at any time.

8. Children's Privacy

Our services are not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

9. International Users

If you are accessing our services from the European Union, you have additional rights under GDPR. We process your data based on your consent and our legitimate business interests. Data may be transferred to and processed in countries outside your jurisdiction.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@visualbeat.io.